Terms & Conditions

A reservation is only definite once confirmed in writing.

We require your credit card information as a guarantee for your reservation.
Your credit card will not be charged, if you have adhered to the cancellation policy.

All rates include service and VAT. The local city tax is not included.

Your room is ready for you from 15:00 on the day of your arrival.
We kindly ask that you vacate your room by 11:00 on the day of your departure.


Cancellation Policy

Cancellations need to be made in writing by e-mail, letter or fax. The booking conditions featured in the booking confirmation apply. Bookings made on a non-refundable rate cannot be cancelled free of charge. We recommend you take out travel insurance to protect you from any unexpected costs.

If no other terms are agreed:

Cancellation during winter season
From 14 days before arrival 100% of the stay will be charged

Cancellation for Christmas and New Year bookings

From 1. November 100% of the total stay will be charged. Reservations must be cancelled no less than 30 days before arrival for a full refund.

Cancellation during summer season

From 3 days before arrival 100% of the stay will be charged

Cancellation in the case of COVID

Cancellations that take place due to a positive COVID-result or because a guest is not vaccinated or recovered are not free of charge. If a guest does not wish to arrive because he/she would have to go into quarantine on his/her return as well as on entry into Switzerland due to official orders, the usual cancellation conditions of the hotel apply. We recommend to take out suitable travel insurance.


Small pets are allowed in the hotel for CHF 25 per night (excluding food). We provide a dog blanket / dog basket and 2 bowls for dogs. Please note that pets (such as dogs) are not permitted in our indoor restaurant. Bringing a small pet must be reported to the hotel in advance (breed and weight). The dog’s owner is liable for any damage to furniture.

Children and extra beds

In some double rooms it is possible to add extra beds. The Junior Suites can be booked for a maximum number of 2 adults and 2 children. Please contact our reservation team for more information: +41 27 966 65 00 or gornergrat.kulm@matterhorn-group.ch

0 to 2 years old: no extra charge in existing bed or baby bed
3 to 8 years old: CHF 20 per night and extra bed including breakfast and dinner
9 to 12 years old: CHF 95 per night and extra bed including breakfast and dinner
13 years and above: CHF 120 per night and extra bed including breakfast and dinner

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Minimum stay

Please contact us by phone +41 27 966 65 00 or e-mail gornergrat.kulm@matterhorn-group.ch, if you cannot find a room online during your requested period.

Terms and conditions of special offers

Discounts and additional benefits cannot be combined.